Public Sector

Smart Communities Assessment

Where is your team in the journey to becoming a smart community? Select the response that aligns closest with your organization.

Engaging Citizens

1. How important is including citizens in your innovation process?

We don't engage citizens in our innovation process.

We collect feedback from citizens on their satisfaction with citizen services to identify areas for improvement.

We actively seek inputs on new municipal programs through citizen engagement activities, such as townhalls and online discussion forums.

We engage with citizens and community partners to generate ideas on what new programs are needed and would benefit our community.

Innovative Culture

2. How is innovation as a cultural value used in your organization?

Innovation is a word we use, but it has not changed how we operate or think about citizen service.

Some parts of our organization have made innovation and creativity key values in how they operate but there is no organizational vision or plan.

Innovation is an organizational cultural value and we have established processes and tools to encourage new ideas to solve traditional and new problem spaces.

Innovation is a cultural norm in our organization and is supported by an Innovation Office with an Executive leader.

Privacy & Ethics

3. Recognizing the role data plays in most transformation programs, how does your organization approach data privacy and ethics?

We understand the general requirements to ensure we are compliant with privacy and ethics legislations.

We are defining our policies and processes to meet government regulations and seeking inputs from citizens on their expectations for privacy and ethics.

We actively assess our projects for potential data privacy and ethics risks and considerations using a defined framework and process. Our goal is to exceed citizen expectations and government regulations.

We have established a privacy & ethics leader and team which is responsible for organizational education, compliance, and engagement on what privacy and ethics means to our organization. This team is tasked with keeping a view of the future and understanding the implications of evolving technologies and applications of data.

Creative Partnerships

4. How do you engage industry partners, community organizations, and citizens to collaborate on smart community initiatives?

Relationships are ad hoc and vendor-based.

For some projects, we have created a partnership for a pilot initiative to explore options.

We have established relationships and processes to engage a wide variety of stakeholders to collaborate on new program ideation and prototyping.

Collaboration with external partners and other government organizations is an essential tenet of our innovation program and culture to drive ideas and share outcomes.

Data & Technology

5. How does your organization approach data management?

There is no consistent approach to data management. Tools and techniques are siloed to the department or area.

Data governance process are being defined for organization-wide initiatives.

We have a formal data management program and are using data to solve business problems.

Data is considered a strategic asset. We have an enterprise data program that allows us to gather deeper insights by combining data from across departments and organization.

6. How open is your organization to adopt new technologies and techniques?

We are reluctant to change what works. We use our systems beyond their end of life.

We focus on addressing departmental needs to maintain operations.

We are testing the waters. We have reviewed and adopted some emerging technologies with the support of our community partners.

We are being proactive to adopt new technologies. We have adopted emerging technologies which have seen positive outcomes for citizens and team members. We are actively evaluating new technologies and how they can improve citizen experience.

Strategy to Execution

7. How are innovation programs aligned to strategy?

We do not have a roadmap for innovation. We focus on operational sustainment.

We focus on projects that support operational improvements. Projects are managed in siloed departments with limited alignment to an organization-wide innovation strategy.

We have an organization-wide innovation vision, strategy, and roadmap. We are taking a portfolio management approach to ensure projects align to the strategy. We are focused on transforming our operations and involve cross-departmental stakeholders.

We are making investments to enable future innovation. Our innovation strategy drives our organization. We have established metrics to report our organizational health based on the innovation priorities.

Information

First name *

Last name *

Email *

City/Town *

By selecting this box, you consent for MNP to email you about industry related news and events. You may unsubscribe at any time.

* Required

About MNP's Public Sector Team

MNP’s Public Sector team bring bold, transformative solutions to deliver high impact results that combine national and local insight into Canada’s cultural, social and political environment.

Learn more about MNP's Public Sector Team